Frequently Asked Questions

• What materials are used? We use a mix of 'silk' and 'real touch' artificial flowers. Silk flowers are made from high quality synthetic materials, giving the petals a lighter dainty feel and look. Real Touch flowers are made of materials like latex to give a realistic 'feel' similar to real petals. We use a mix of both to create movement, texture and give a more lifelike appearance to each bouquet. The stems are made with flexible wire, coated in fabric or plastic, allowing you to bend and shape them so they fall and arrange naturally
• How long do artificial flowers last? Unlike fresh flowers, artificial flowers can last for years with proper care. They don't require water or sunlight, and won't wilt or die, so you can enjoy them for a long time.
• How do I care for my artificial flowers? Caring for your artificial flowers is easy. Simply dust them off with a soft cloth or use a hairdryer on a cool setting to remove any debris. Keep them out of direct sunlight to prevent fading. You can use wire cutters to cut them to a desired length.
• Do you offer custom arrangements? Yes, we do! We offer custom arrangements that are designed specifically for your needs. Contact us to discuss your ideas and we'll create a beautiful arrangement just for you.
• Do you offer international shipping? Yes, we offer worldwide shipping. Please note that shipping times may vary depending on your location.
• What is your return policy? We accept returns and exchanges within 7 days of delivery, provided the item is in its original condition and packaging. To initiate a return or exchange, please contact us at hello@studioalyssum.com.au. Refunds will be processed to the original payment method within 7 days of receiving the returned product. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. No Returns, Refunds, or Exchanges on the Following: Sale items Custom orders Wedding orders We do not accept returns, exchanges, or refunds for change of mind on any of the above items.